Who is responsible
JETON EXPRESS SERVICE LIMITED operates USPSConsolidator and is responsible for personal information it handles for this website and direct enquiries. If a service involves another contracting entity or a carrier acting independently, that party’s role and applicable privacy information should be identified when the service is agreed.
Information we may handle
When you submit an enquiry, we store your name, reply email, optional telephone, request, displayed planning summary, language and a reference. We also include available page paths, an external referral hostname and simple campaign labels to identify the enquiry source. Other URL parameters, full referral URLs and browsing histories are not included in this source record. The site saves the enquiry for the team; it does not automatically send an email. WhatsApp and direct email are separate contact channels.
Browser tools and contact links
Label text and selected label images are processed in browser memory. Local barcode reading uses a browser worker; images and extracted text are not uploaded or saved in persistent browser storage. Use Clear to remove the page results; browser back navigation may restore page state. Copying a tracking request template or preparation summary places the text on your device clipboard; you choose whether to paste and send it through WhatsApp.
Calculators, receiving planners and document tools keep entered values in browser memory while you work. Submitting an enquiry sends the displayed summary and your contact details and request to the website for storage; it does not automatically email them. A reference identifies the saved record and allows retries without duplicating it. Reloading resets unsent planning entries; browser Back may restore page state. Public service choices may be carried in page links. Downloads and printing create copies on your device.
Opening a WhatsApp or carrier link sends you to that provider. A link may include the tracking reference or prepared message you chose to use. The provider may process this information when the link is opened; a WhatsApp message reaches our team when you send it. Those providers apply their own privacy policies. Do not put passwords, API secrets or payment-card details in an enquiry.
Purposes and grounds for processing
We use the submitted details to review a shipment, warehouse service or collaboration proposal, prepare the relevant scope and reply through the supplied contact channel. Collaboration enquiries selected for follow-up may be copied into an access-controlled project record with an assigned contact, discussion stage and next action. Basic page and campaign information helps us understand which website content and referral channels lead to enquiries. We use short-lived request-rate records to protect the enquiry service. Applicable processing and transfer requirements are reviewed for the actual service and jurisdiction.
Retention and older website enquiries
Successfully saving a new enquiry schedules background cleanup of saved enquiries older than 90 days and hourly rate-limit counters more than about 24 hours old. Homepage visits and retries of an existing enquiry do not trigger cleanup. If there are no new submissions, or cleanup fails, records may remain longer. Collaboration project records selected for follow-up are managed separately under the agreed business retention arrangements; the website enquiry cleanup does not delete those project records. WhatsApp, mailbox and other operational records also have separate retention arrangements. Contact the team about access, correction or deletion of your enquiry or project record.
Your requests and complaints
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection to relevant processing, and withdraw optional consent. Some requests may be limited by legal recordkeeping or other lawful grounds. Contact us using the details below; we may need proportionate verification before disclosing or changing personal information. We respond within the applicable legal timeframe.
You may raise a complaint with the authority competent for the relevant jurisdiction and processing, such as Hong Kong’s Privacy Commissioner for Personal Data where the Hong Kong Personal Data (Privacy) Ordinance applies. Contacting our team first does not remove any applicable right to complain.
Security and policy changes
Access to information should be limited to people who need it for the agreed purpose, with appropriate security for the service. Internet transmission cannot be guaranteed risk-free. Use an agreed secure channel for sensitive shipment documents and merchant credentials. If website features or information handling change, this policy and the Cookie Policy will be updated with a new date.
Make a privacy request
- Website operator
- JETON EXPRESS SERVICE LIMITED
萬驛通速遞服務有限公司 - Published business registration certificate number
- 79055115-000-10-25-1
- Hong Kong business registration address
- FLAT 2401–16, 24/F, WING SHING IND BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG
Confirm the receiving address and arrival reference before sending goods. This registration address is not a warehouse delivery instruction.
For a privacy request, website issue or service complaint, contact Jeton Express on WhatsApp or write to the business registration address above. Include the relevant website or shipment reference and a brief description. Share identity documents only if requested through an agreed channel.
Make a privacy request