Follow the assigned carrier.
Use the carrier and tracking number shown on your shipment documents. Official tracking opens in a new tab.
Use the carrier confirmed for your shipment. If you have not received a tracking number, contact our team with your shipment reference.
Guangzhou warehouse
Contact our Guangzhou team for the receiving address, arrival reference and accepted cargo scope before sending goods.
Guangzhou receiving plannerRelated resources
Use these guides to prepare your service brief and agree the next steps.
These articles are available in English.
- English guide
Follow the international reference and USPS handover
Keep international movement, customs release and postal acceptance records connected.
Read guide - English guide
Plan the China–US handovers for holiday orders
Work back from the US mailing date through receiving, preparation and international handover.
Read guide - English guide
Investigate a tracking gap
Record the last official event and prepare the right enquiry.
Read guide - English guide
Compare parcel performance on the same basis
Define events, targets and unresolved parcels before comparing routes.
Read guide
International and USPS tracking numbers
Which number should I use before and after the USPS handover?
Keep the international movement reference and the final USPS number linked to the customer order. Check the actual stage using the responsible operator’s record. A USPS shipping-partner event means USPS does not yet have possession; contact the shipper for the current transfer status.
What should I check when USPS is awaiting the item?
Keep the international movement reference and USPS number together. Check the exact status and timestamp, the latest handover evidence and the contact responsible for that stage. If the event says USPS is awaiting the item from a shipping partner, ask the shipper to confirm the current stage.