Terms & Conditions

01Website use and service agreements

These terms explain use of USPSConsolidator and the general basis for enquiries. You must use the website lawfully, without interfering with its operation, attempting unauthorised access or submitting information you are not entitled to share. A visit, calculation, download or contact message does not itself book a shipment or create an accepted service order.

Before work begins, agree the contracting party, accepted goods, service scope, responsibilities, charges and relevant conditions in writing with the team. The accepted quotation and service documents govern that work; specific agreed terms take priority over general website information, subject to mandatory law. Ask for clarification before accepting an arrangement.

02Measurements, prices and payment

Calculator results are planning estimates. Actual packed measurements, carrier rounding, dimensional-weight rules, minimum charges, special handling and destination costs can change the final price. Confirm quote validity, currency, payment arrangements and which freight, storage, customs, tax and delivery charges are included before acceptance. This website does not take online payments.

03Cargo information and acceptance

Provide accurate descriptions, quantities, values, origin, dimensions, weights, addresses and documents, and disclose batteries, liquids, powders, hazardous goods or other special characteristics. You must have authority to instruct us about the goods and share the relevant details. Cargo acceptance must be confirmed before dispatch to a warehouse; a supplier’s willingness to send an item does not establish carrier acceptance or import compliance.

04Customs and tax responsibilities

Agree who is the importer, who prepares or submits declarations, who supplies licences or compliance documents and who pays duties, import duties and fees and other destination charges. Door-to-door service does not automatically include taxes. Requesting DDP in an enquiry does not confirm a tax-inclusive service. Official rules and the agreed shipment arrangements determine the applicable responsibilities.

05Receiving, consolidation and warehouse work

Confirm the Guangzhou or US partner warehouse receiving address, arrival reference, expected goods and handling instructions before sending stock. Agree inspection depth, photography, repacking, labels, storage periods and fees, release instructions and onward delivery. Piece counts and external-condition checks are not a product-quality certification. Repair, exchange, resale, clearance or disposal requires an agreed scope and appropriate authority, subject to applicable law.

06Ecommerce, labels and API projects

Fulfilment, marketplace preparation, returns and branded packing depend on approved order data, packaging specifications, label versions and platform requirements. USPS label and API services require the agreed account, eligible carrier services, access permissions and integration scope. This website does not generate live labels, book collections or operate an authenticated carrier API. Platform examples do not guarantee a ready-to-use connection.

Agree customer-data handling and any necessary processing terms before sending order files. Share account credentials only through an agreed secure channel. Merchant services do not replace your own marketplace, product compliance, consumer or data protection obligations.

07Trade support and provider approval

Where trade support involves insurance, financing or credit, the relevant provider assesses eligibility and supplies its own terms. A discussion through this website does not approve cover, finance or credit, or guarantee payment or recovery. Confirm the provider, responsibilities and document handling before proceeding.

08Transit, tracking and insurance

Transit estimates depend on cargo readiness, departures, customs inspection, port or airport handling, carrier operations and delivery appointments. Unless expressly agreed, an estimate is not a guaranteed delivery date. Tracking is provided by the assigned carrier or reviewed with the team; website links do not supply independent live events. Insurance is not automatically included: confirm any cover, insured value, exclusions and claim procedure before dispatch.

09Changes, cancellation and refunds

Contact the team promptly to change or cancel an agreed service. Whether a change is possible and any cost or refund depend on the agreed terms, work already performed, carrier or partner commitments and applicable law. Relevant charges and cancellation conditions should be explained before acceptance. A returns-handling instruction does not itself cancel a transport contract or guarantee a seller’s refund. Any mandatory consumer cancellation or refund rights remain available where they apply.

10Problems, claims and liability

Report loss, damage, incorrect handling or service concerns promptly with the shipment reference and available evidence; preserve packaging where relevant. The applicable carrier or service documents may set reporting requirements and claim deadlines, which should be confirmed when booking. Responsibility, compensation and any lawful limits depend on the accepted service, applicable transport rules and mandatory law. Nothing in these website terms excludes rights or liability that cannot lawfully be excluded.

11Applicable law and disputes

Contact Jeton Express first with a concise description and the relevant reference so the team can review a dispute. Any service-specific governing law or dispute process should be stated in the agreed documents. Applicable mandatory law, including consumer protections where relevant, continues to apply. This website does not impose an exclusive court or a blanket waiver of your statutory rights.