USPS resources
USPS returns & claims preparation
Keep the return order, parcel and inspection record separate from the outbound shipment.
ReviewedReturn authorisation
Get the merchant’s return approval and confirmed US receiving address before posting. A shipping label is not approval for a refund.
Receiving & inspection
Record arrival, count, condition and photos. Keep returned stock unavailable until restock, exchange, repair or disposal is approved.
Claim evidence
Retain label, mailing receipt, purchase value, packaging and damage photos. The eligible sender or recipient checks USPS domestic filing windows, coverage and exclusions.
Discuss a return or claim
Describe the problem, order or parcel reference, the approval or evidence you have, and the action you need.
Discuss on WhatsAppSubmit a shipping enquiry
Your enquiry is saved with a reference. For direct email, contact whuafu@gmail.com.
Questions before the next step
Use official USPS guidance for carrier processes. Warehouse and quotation checks below are our practical recommendations.
Does a Missing Mail search mean an insurance payout?
Parcel recovery and a domestic insurance claim are separate tasks. Check the purchased service, coverage, evidence and current filing window before submitting a claim.
Read the English evidence guideCan I discard damaged packaging after taking photos?
For a domestic damage claim, retain the damaged article, container, wrapping and received contents until the claim is resolved. USPS may request inspection. Keep photographs and value evidence, and check the actual service coverage and filing requirements.
Read the English evidence guideThe return is moving through facilities. Is the stock back in inventory?
We recommend keeping the return in transit until the receiving warehouse records actual receipt, then keeping stock unavailable until the agreed inspection and disposition are complete.
Read the English evidence guideOfficial references
Related resources
Use these guides to prepare your service brief and agree the next steps.
These articles are available in English.
- English guide
Preserve damaged parcel evidence
Keep the item and packaging while checking claim requirements.
Read guide - English guide
Confirm the return destination before a US customer sends goods back
Confirm the destination and condition, then compare handling costs and approve the next stock action.
Read guide