Sealed and matched to the order
- Record first
- Confirm the return ID, SKU, quantity and agreed condition checks.
- Approved next step
- Restock only when the agreed checks and merchant rules allow it; otherwise hold for review.
JETON EXPRESS · US PARTNER WAREHOUSE SERVICES
Returns & stock aftercare
US partner warehouse returns receiving, condition records, restocking and exchange preparation, with eligible repair or surplus-stock handling by authorization.
Service scope
Manage US returns with a defined destination and a record of what came back. Jeton Express coordinates partner warehouse receiving, agreed inspection evidence and the next action under your return rules. Returned items stay separate from available stock until their condition and disposition are confirmed. Restocking, repacking, exchange preparation and eligible repair assessment connect the return to its original order and your authorized stock decision.
- Receive returned goods and match the return reference, item identity and original order where available.
- Record the agreed condition checks, inspection notes and photographs.
- Follow authorized decisions for exchange preparation, repacking, holding or restocking, with the resulting stock action recorded.
- Assess eligible repair work and arrange approved surplus-stock clearance or disposal.
Inspection depth and repair eligibility depend on the product and agreed scope. Repair, resale, clearance or disposal work follows your explicit authorization.
RETURNS OPERATIONS
A returned parcel needs a stock decision
Returning the parcel and processing the goods are separate tasks. Agree the receiving address, reference and handling rules before customers send anything.
Opened, damaged or incomplete
- Record first
- Photograph the agreed evidence, list missing parts and keep it separate from saleable stock.
- Approved next step
- Request a decision on repair assessment, repacking, holding or other authorised handling.
Wrong item or missing reference
- Record first
- Record what arrived and the available shipping identifiers without guessing the order match.
- Approved next step
- Hold for identification and merchant instructions before adjusting customer or stock records.
Warehouse checks follow the agreed inspection depth. A refund, warranty decision, repair, resale or disposal needs the merchant’s rules or explicit approval; receiving a return alone does not authorise it.
OPERATING WORKFLOW
How the service works
- 01
Confirm the return instruction
Set the accepted products, return reference, receiving destination and inspection criteria before parcels are sent.
- 02
Receive & record
Match the item to the order and document agreed checks. Keep it separate from available stock while the next action awaits approval.
- 03
Review the findings
Apply your authorized condition rules. Send exceptions for your decision before additional work or stock release.
- 04
Complete & reconcile
Carry out the approved stock or aftercare instruction and record the outcome, available quantity and any exchange dispatch reference.
REQUEST A SERVICE QUOTE
Information to provide
Your quote identifies the included receiving, storage, preparation, shipping and return tasks, their charging basis and the required operating records. The receiving address and reference are confirmed before stock is sent.
- Product list and customer return / order references.
- Required condition checks and inspection evidence.
- Restocking, exchange and exception-approval rules.
- Repair eligibility and approved clearance or disposal instructions.
Confirm the scope of your returns quote
Use the expected parcels, returned items and handling rules to define the work. Add any hold periods or approval contacts that do not fit the fields below in Additional details.
- Receiving unit & workload
- Provide expected return parcels, items per parcel and SKU quantities. Agree whether each receiving or inspection line is counted per parcel, per item or another defined unit, including mixed-item returns.
- Inspection depth & evidence
- Specify the quantity, visible-condition and packaging checks required, with the photos and order references to retain. Confirm which findings need your review before stock is restocked or further handling begins.
- Held stock & approved outcomes
- State the expected quantity and holding period for goods awaiting a decision. Agree the storage unit and period, then identify the approved restocking, repacking, exchange preparation or eligible aftercare work for each condition group.
- Extra work, dispatch & approval
- Name the person approving exceptions, additional checks or handling. Confirm any onward dispatch as a separate scope, and retain the revised instruction, approval and completed stock or dispatch record against the return reference.
Confirm the charging unit, quantities, included work and materials for each quote line. Storage, onward transport and additional work are identified separately; agree the approval contact before work or instructions change.
Include these details in your enquiryRequest US returns and aftercare services
Fill in what you know, or describe your request in the message below. Include any additional shipping, warehouse or preparation work in your message. Review the enquiry summary before submitting.
The quote confirms accepted products, receiving and inspection units, held-stock arrangements, handling tasks and charges. Additional work and stock outcomes follow your authorized instructions, with onward dispatch quoted separately where required.
Submit a shipping enquiry
Your enquiry is saved with a reference. For direct email, contact whuafu@gmail.com.
Shipping and warehouse support
WHEN YOUR SUPPLIERS ARE IN CHINA
Connect your next stock replenishment
Jeton receives and consolidates supplier orders in Guangzhou for China–US shipments. The agreed CAN / HKG air route enters through LAX, ORD or JFK, with customs release and US handover coordinated by the US shipping partner. Warehouse replenishment follows its confirmed receiving instructions; parcels inducted into USPS are delivered through the postal network. Importer details, documents and the receiving destination are confirmed for each shipment.
Parcel consolidationAlready handle your own stock?
Our merchant shipping service covers USPS label workflows and shipping coordination for businesses that manage their own stock. Share your store, OMS or warehouse requirements to confirm the label service and any integration work.
Merchant shipping supportGuangzhou & US partner warehouse planner
Prepare Guangzhou supplier arrivals or US partner warehouse incoming goods and existing stock actions, with separate package and product quantities.
US E-COMMERCE OPERATIONS
Connect your US stock, orders and returns
Request a quote for your warehouse and order services. Share your products, current stock location, sales channels and the work you want Jeton to handle.
Related resources
Use these guides to prepare your service brief and agree the next steps.
These articles are available in English.
- English guide
Confirm the return destination before a US customer sends goods back
Confirm the destination and condition, then compare handling costs and approve the next stock action.
Read guide - English guide
Sending, collecting or returning: check the actual USPS location service
Check the task, parcel limits and label requirements before choosing a location.
Read guide
US returns and the next action
What should be confirmed before a customer returns goods?
Confirm the return authorisation, actual receiving address, order reference, packing requirements and who pays the agreed charges. Avoid sending goods to an unconfirmed address.
What can happen after a return reaches US partner warehouse?
Agree the receiving and condition records, then provide your authorised next action. Restocking, repacking, repair coordination, redistribution, clearance or supplier return require a confirmed scope and costs.
Can stock be sent from the US back to a Chinese supplier?
We can discuss a US-to-China return plan. Share the goods, original records and supplier authorisation so the receiving, export, import and cost responsibilities can be reviewed before release.
Does a refund mean the returned item is available stock?
Keep the payment decision separate from physical receipt and restocking. Match the return to its order, record the condition and hold it apart from available stock until the merchant approves the next action under the agreed inspection and handling scope.
How should we compare restocking, repair or returning goods to the supplier?
Compare options for the same SKU, condition and quantity using expected recovery value and the remaining inspection, handling, storage and transport costs. Confirm supplier credit and provider acceptance instead of assuming them. Record unknown values, the next review time and the merchant approval before releasing work; keep the customer refund decision separate.
Review the outstanding returns queue
Assign the next action for each received return. Confirm the inspection, approval and acknowledgement process for the actual receiving team.
How should we prioritise a backlog of received US returns?
Group each unresolved return by its next action: inspection, a merchant decision or an approved stock update. Record the receipt time, latest completed event, decision owner and next review time. Agree review targets with the actual receiving team, and keep the customer message aligned with completed work.
Can we close a returns batch while some units still need a decision?
Retain an outcome for each affected SKU and condition group. Reconcile received quantities to units released, held or otherwise handled under an instruction. Keep unresolved rows open with a named owner when the completed portion is reconciled. Confirm how those separate outcomes reach the store and warehouse records.