Orders not importing: review your Shopify, WooCommerce or CSV handover
Trace one missing order from the store to its fulfilment assignment and warehouse acknowledgement before changing permissions or manually recreating the dispatch.
Reviewed 2026-10-08 · 2 min readLocate one order that failed to reach the warehouse
Choose a specific order and record its platform reference, payment state, fulfilment state and assigned location. Compare those details with the agreed warehouse export or connector. A sale in the store does not by itself establish that the dispatch team has received an instruction.
Shopify assigns online orders using available inventory and configured routing rules. Check that assignment when the expected fulfilment location has not received an order. The current assignment may explain which location is responsible for the work.
Check the agreed transfer method and required fields
Identify whether the handoff uses an installed app, a provider export or a CSV file. Review the actual system’s supported order states and required fields. A Shopify, WooCommerce or spreadsheet handoff should be checked against its own configuration rather than one assumed universal import rule.
| Check | Record or next action |
|---|---|
| Store record | Order state, location and SKU identifiers. |
| Transfer | Export date or connector request reference. |
| Validation | Required address, quantity and SKU fields; reported error. |
| Warehouse | Acknowledgement, hold or absence from the dispatch queue. |
Resolve the cause before resending the instruction
Check for an unrecognised SKU, unsupported destination field or order held by the store workflow. Ask the owner of the affected system to explain its validation result. Review authorised access through that system’s administrator; do not share account passwords to work around a failed connection.
Before a manual resend, confirm that the warehouse has not already received or acted on the order. Keep the manual reference linked to the original sale and withdraw a later duplicate instruction if the first transfer eventually appears.
Verify both receipt and dispatch feedback
After correcting the handoff, check that the warehouse sees the intended units and address. Then compare its label and release result with the store’s saved carrier reference. A successful import addresses receipt of the instruction, not every later fulfilment step.
Run a small representative sample before releasing the remaining queue. Include an order change and a held item where relevant. Agree who reports each exception and when the seller updates the buyer.